How do I reset a user password?

If a user has forgotten their password, you are able to reset it and create a temporary password for them.

A Password Reset Confirmation email will be sent to the user’s registered address, with instructions on how to set a new password.

1. On the Dashboard view, on the Maintenance panel, click the User Details button.

The User view displays.

2. Search for the user whose password you want to reset, and then click anywhere on their row.
The User Maintenance screen displays.

3. On the User Account tab, click the Reset Password button.
The Portal displays a message that the password has been reset successfully and sends an email with instructions to the user.