Change PRN after submission

If a direct credit employer has submitted a file but their payment hasn't matched there is now a link on the non payment email to allow them to update their Payment Reference Number (PRN) to match the payment after submission.

Clicking the Update PRN button will take the user directly to the submission screen, where the PRN field can be edited.

Once the PRN has been corrected, click Resubmit payment reference:

Note - If your updated PRN is less than 18 characters, it cannot be used for multiple submissions.

History screen access

You can also access submissions directly from the history screen without the non payment email.

Click on the filename or the new icon on the right of the screen

Viewing updated PRN submissions

In the history screen, you can use the status filter to find submissions where PRN has been changed:

In the audit trail, you will see an entry corresponding with the PRN change action:

Once the PRN is updated correctly, the contributions will then be sent to funds the following business day 

Note - For future submission, you can change the generated PRN before submission to match your payments process.