How do I unlock a user?

If a user has unsuccessfully attempted to log in to the Portal five (5) times, their account becomes locked.

Their account must be unlocked to set the number of invalid log in attempts back to zero (0).

1. On the Dashboard view, on the Maintenance panel, click the User Details button.
The User view displays.

2. Search for the user whose account you want to unlock, and then click anywhere on their row.
The User Maintenance screen displays.

3. On the User Account tab, click the Unlock User button. This button only displays when a user has exceeded the maximum login attempts.

The Portal displays a message that the user has been unlocked successfully.

Although the user’s number of invalid login attempts is reset to zero, you must now reset their password so that they can log in.

4. Click the Reset Password button.

The Portal displays a message that the password has been reset successfully and sends an email with instructions to the user.