How do I deactivate a user?

If a user has left an organisation, for security their account should be made inactive so they can no longer log into the Portal.

In the Portal a deactivated user is known as an inactive user.

Note: You can only deactivate a user account, it is not possible to delete a user account.

1. On the Dashboard view, on the Maintenance panel, click the User Details button.

The User view displays.

2. Search for the user who you want to make inactive.

3. Make the user inactive via one of the following ways.

• Click on the Change User Status icon at the end of the user’s row.  Then on the confirmation popup, click OK.

• Alternatively, you can click anywhere on the user’s row. Then on the User Maintenance screen, on the User Account tab, click the Deactivate User button.

The user’s status updates to Inactive.