What should I do if I have received an overpayment notification?

If you have overpaid a contribution, you don't need to do  anything.

Sample email:

Timing

Any unmatched/pre paid overpaid monies are automatically refunded if 7 business days after the original payment, the overpaid amount remains unmatched.

The refund is instigated on business day 8.

Any overpaid amounts on matched/post paid data will be immediately refunded. 

Action required

No action required. Refund is automated and will include a reference number that can be used for support purposes.