What should I do if I receive a refund notification?

In the event you receive this notification, a super fund has been unable to allocate the super contribution you have sent them for one of your employees.

For example, this may be a result of the employee no longer being a member of the fund.

Timing

These emails will be sent out immediately when the Employer Portal receives notification of a Contribution Rejection (CTER) containing a refund.

A separate email will be sent for each separate fund payment in a file (e.g. 5 super fund refunds received results in 5 separate refund emails).

Note - These notifications were previously grouped into one email per day. This was changed in the September 2023 release, and this article has been updated to reflect current behaviour.

Action required

Review the data via link to Contribution History in the email.

Employer will then determine their need to resubmit data and payment using the corrected details.

Important - SuperChoice will display the refund reason in the Employer Portal as provided by the fund but if further clarification is required, you should call the fund directly to ask for more help.