Get Started
Upload a contribution
- How do I back out of (or skip) making bulk changes during a file upload?
- How do I submit an Ad-hoc Contribution
- How do I filter the contribution grid?
- How do I manage multi employer files?
- How can I identify common file formats?
- Why am I getting member matching errors with different numbers or missing zeros when I upload my file?
Add an employee
Submit a contribution
- Current fund changes
- Auto cancellation of contribution batch
- How do i update an SMSF Electronic Service Address (ESA)
- How do I cancel a submission?
- How to review a file before submitting?
- How do I finalise a submission?
Track Contribution Status
Manage notifications
- How can I view emails sent to my employees and me as an employer?
- What should I do if I receive a refund notification?
- I have received a non-payment notification, what do I do?
- What should I do if I have received an underpayment notification?
- What should I do if I have received an overpayment notification?
Report on Super
- Where do I find information about my personal custodian status icons?
- How do I generate a report?
- How do I view detailed refund information in Reports?
- Managing Saved Filters
- How do I use filters to create a report?
- How do I save a filter I used in a report?
Troubleshoot
- What are some of the common SuperStream message types and their responses?
- How do I view the history of changes made to a member?
- Validation Rules table
- How do I set up a payment method in the portal?
- How do I confirm that a super fund has received a contribution payment?
- How do I view past payments?