How do I cancel a submission?

It is possible for a user with the appropriate permissions to cancel a batch after a contribution file has been submitted – as long as the money has not been sent to the fund.

If the contribution batch has a Status of Sent to Fund or Partially Sent to Fund, it is not possible to cancel the batch.

1. On the Dashboard view, on the SuperStream panel, click the History button.
2. Search for and locate the contribution batch file that you want to cancel. A contribution batch can only be cancelled if a red cross displays at the end of the row as this indicates the money has not yet been sent to the fund.
   
3. On the end of the file’s row, click the red cross button 
   A confirmation message displays.
   
4. If you are sure that you want to cancel the batch, click OK.

The Status of the contribution batch file changes to Batch Awaiting Cancel.

If the request is for a direct debit and the contribution batch is cancelled before the overnight direct debit batch is run, no refund will be required. However, if the contribution batch is cancelled after the overnight direct debit batch is run but before money has been sent to the funds, there will be a refund.

If the request is for a direct credit, as long as the money hasn’t been sent to the fund, any matched money (matched, underpaid or overpaid) will be refunded to your refund account. If no money has been matched, the batch is cancelled immediately.

After the money has been refunded, the batch Status changes to Cancelled.