Auto cancellation of contribution batch

As Employers and Funds continuously seek to ensure accurate payment of contributions for employees, SuperChoice understands the importance of getting it right. To help Employers and Funds reduce the risk of errors arising from payment mismatches, often due to old batches being incorrectly matched and submitted, SuperChoice is pleased to announce upcoming changes to our Employer Portal to help protect against this issue.

Starting on 10 November 2023, SuperChoice Employer Portal is introducing an automated system for batch cancellations, designed to cut down on incorrect payment deliveries and safeguard the accuracy of employee transactions.

What is changing:

The Employer portal will auto-cancel a submitted batch after two weeks (14 calendar days) if it has not been completed successfully and paid to the fund. Any money received for the auto-cancelled batch will be returned to the employer’s designated refund account.

Employers will receive two email notifications from the portal:

Non-Payment Notification Email The first communication will be sent two business days after the submission, advising the employer that the batch is at risk of auto-cancellation.

Cancellation Notification Email The second communication will be sent two weeks after submission notifying the employer of the auto-cancellation

Note for a multi-employer submission:

• If all employers in the batch are split (i.e separate payments for each employer) then only the unpaid employers will have their part of the batch cancelled. The paid employers will have their money and data sent to the fund.
• For a non-split batch (i.e one payment for all employers) the whole batch will be cancelled, and any underpaid amount(s) returned.

For more information, please refer to SuperChoice release note here: SuperChoice Release Note October 2023