Contribution response icons explained

Response icons

Response icons display when a response message has been sent from a super fund.

Status Icon	Status	Explanation	Action Required
	Fund Member Response	A SuperStream response message has been received from a super fund. (Sometimes a Contribution Transaction Error Response (CTER) is used to confirm a Member Number rather than notify a refund. If this occurs, EmployerPay will treat it as a Fund Member Response. You will have received an email from EmployerPay confirming the correct Member Number.)	Update your payroll system with the correct Member Number. Note: The EmployerPay Portal will have updated the Member Number confirmed by the super fund. Future payroll extracts need to either contain the correct Member Number or have a ‘blank’ Member Number, in which case EmployerPay will use the Member Number in its database when sending to the super fund.
	Fund Warning Response	A Contribution Transaction Error Response (CTER) message has been received from a super fund.	Review the warning response. If required, correct the data in your payroll system, generate a new contribution file, and then submit it. (If a CTER merely confirms a Member Number, complete the same action as for a Fund Member Response).
	Fund Error Response	A Contribution Transaction Error Response (CTER) message has been received from a super fund, which generally indicates a refund.  You will receive an email if a CTER has been received, and the refunded amount from the super fund will be in your refund account.	Review the error response.  If required, correct the data in your payroll system, generate a new contribution file, submit the file, and then make the corresponding payment. (If the CTER merely confirms a Member Number, complete the same action as for a Fund Member Response).