How do I check a contribution payment status?

Submission status

On the History screen, you can click the at the front of a
submission’s row to see an expanded timeline of the submission’s
progress through each status.

This allows you to check when the contribution amounts have been
paid by the Clearing House to the super funds.

In the Direct Credit (EFT) example above:

a - The file upload commenced at 12:18 pm Thursday.

b - The file was submitted at 12:47 pm Thursday (after resolving some exceptions).

c - The Clearing House confirmed and reconciled the employer’s payment at 10:02 am Friday.

d - The Clearing House sent the money and data to the super funds at 2:42 pm Friday.

Filtering

The filter fields of Status, Date and/or Employer at the top of the History screen can be used to limit the submission information in the grid below.

Filter by Status

To filter the Contribution History by Status:

1 - Click the Status filter field.

2 - Click Uncheck all to clear the current filter.

3 - Click each status that you want to use as a filter.

4 - Click the Apply Filter button.  The filtered results display in the Submission History panel.

Reset the status filters

To reset the Submission History panel to display every status option:

1. Click the Status filter field.
2. Click Check All to reselect every status.
3. Click the Apply Filter button.

If required, you can use the Date Filters field to specify a date range, and/or use the Employer field to filter for submissions on behalf of one or more employers.  These filters can be used with the Status filter, or instead of it.