Contribution status icons explained

Status icons

The Contributions History view displays numerous icons that provide information about the status and progress of your submissions.  The most common icons, with their descriptions and actions required, are listed below.  A detailed list of status icons is available in the Payment Handling Reference Guide.

Status Icon	Status Wording	Explanation	Action Required
	Processing	Displays when the contribution file is uploaded.	No action required unless an error displays.
	Employer Matching Exceptions	Employer Matching exceptions exist and must be resolved before the contribution file can be submitted.	Resolve the Employer Matching exceptions. See the Uploading your File quick reference guide.
	Member Matching Exceptions	Member Matching exceptions exist and must be resolved before the contribution file can be submitted.	Resolve the Member Matching exceptions. See the Uploading your File quick reference guide.
	Validation Exceptions	Validation errors exist and must be resolved before the contribution file can be submitted.	Correct the data in the Portal or generate a new contribution file with corrected data.
	Warnings to Resolve	Validation warnings exist.	Review and correct the data as required.
	Validated	The data has been validated. All validation errors have been resolved or there were none present.	No action required. This status occurs immediately before Ready to Submit is triggered.
	Ready to Submit	The contribution file is ready to submit.	If you are sure the data is correct, submit the contribution file.
	Saved and Held	The Lock Editing button has been clicked.  The file cannot be edited and is waiting to be submitted.	Submit the contribution file.  Because the file is in a Saved and Held status, data can not be edited.
	Data Submitted and Sent	The contribution file has been submitted.	No action required.
	Not Paid	No payment has been received for the contribution file.	If paying by Direct Credit (EFT), make payment per instructions on the Summary and Submit screen.
	Partially Paid	A contribution file has been submitted that contains data for multiple employers. The money has been received and matched, but not for all employers. The matched contribution data and money has not yet been forwarded to the relevant super funds.	Either the clearing house has not completed matching or one or more employers have not made payments. If the later, employer(s) need to be followed up for payments.
	Underpaid	The money has been received and matched to the submitted contribution file. However, there is a shortfall in the amount of money received.	The employer should pay the remaining amount. If payment is not received, the submitted contributio file will be cancelled and the money refunded
	Overpaid	The money has been received and matched to the submitted contributions file. However, there is excess money that will be automatically refunded.	No action is required. Excess money will be automatically refunded to the employer’s nominated refund account. This status will automatically change to Paid when the refund is issued.
	Batch Awaiting Cancel	The contribution file has been cancelled.	No action required.
	Cancelled	The submitted contribution file has been cancelled, due to either non-payment or partial payment.	The employer should reload and resubmit the contribution data and make the necessary payment.
	Cancel Requested	A request to cancel a submitted contributions file has been sent, and the clearing house is awaiting clearance of any money to enable a refund to be sent.	No action required.
	Dishonoured	This may occur when using the Employer-initiated Direct Debit payment method.	The employer can pay the required balance using a Direct Credit (EFT) payment Check the validity of the bank account and whether there are sufficient funds in the bank account.
	Paid	The correct amount of money has been received and matched with the contribution file.	No action required.
	Sending to Fund	The money has been received and reconciled to the submitted contribution file and the clearing house has requested the bank to make payment to the relevant superannuation funds on behalf of the employer.	No action required.
	Some Data and Payments sent to Fund	A contribution file has been submitted that contains data for multiple employers. Money has been received and matched, but not for all employers. The matched contribution data and money has been forwarded to the relevant super funds.	Either the clearing house has not completed matching, or employer(s) have not made payments. If the latter, employer(s) need to be followed up for payment.
	Error Paying to Fund	The bank account provided for a super fund is incorrect.  This generally relates to a SMSF.	The money for the fund with the incorrect bank account details will be refunded. Correct the bank account data in your payroll system, generate and submit a new contribution file, and then make the necessary payment for the refunded amount(s).
	Data and Payment sent to Fund	The money has been received and reconciled to the contribution file and the clearing house has confirmed all payments have been successfully received by the super funds on behalf of the employer.	No action required.
	Fund Error Response	A Contribution Transaction Error Response (CTER) error message has been received from a superannuation fund. This generally indicates that the fund has refunded money.	Review the error response. Submit corrected data in another contribution file as required.
	Fund Warning Response	A Contribution Transaction Error Response (CTER) warning message has been received from a superannuation fund.	Review the warning response. Submit corrected data in another contribution file if required.
	Fund Member Response	A Member Registration Outcome Response (MROR) message has been received from a superannuation fund.	Update the Member Number within your payroll system.