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  1. Knowledge Base
  2. Pay Super
  3. Troubleshoot

Troubleshoot

  • Troubleshooting SMSF issues
  • What are some of the common SuperStream message types and their responses?
  • How do I view the history of changes made to a member?
  • Validation Rules table
  • How do I set up a payment method in the portal?
  • How do I confirm that a super fund has received a contribution payment?
  • How do I view past payments?
  • How do I find refund information?
  • What super file format can I use in the portal?
  • How do I upload a new contribution file?
  • How do I find out what SuperStream errors mean?
  • How do I add a new member to a fund?
  • How do I locate the member number for a new employee?
  • What should I do when a matching exception occurs when uploading a file?
  • I have received a stapling error check. What does this mean?
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