How do I confirm that a super fund has received a contribution payment?

There are two ways you can check to see if a Super Fund has received your contribution:

Option 1 - Contributions History

Log in to the Portal and locate your submission on the Contributions History screen.

Locate the submission and check the status by clicking the (+) button.

Make sure it displays Sent to fund.

If the status is Paid but not Sent to Fund - this means the funds have not yet cleared. Depending on the payment method, it may take up to 3 business days for your funds to clear. 

If the status displays Error Paying to Fund there is an issue with your payment that requires investigation.

Option 2 - Payments

Go to your Portal Dashboard and select the Payments button on the Reports tile.

Select the date parameters required for the period and payment types you wish to view.

Past payments and batch information for each payment is then displayed.

To view details of a payment, click on the “plus'  button. This will expand the payment to reveal the following:

• date the contribution batch was submitted;
• date the payment was received from employer;
• date the contribution/s were sent to the Super Fund/s and
• date any refund/s were sent back to the employer.

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