Why have I got validation errors in my employee file?

Validation issues may occur if an employer uploads a file with duplicated employees or missing information, or if during the onboarding process employees enter incorrect information or do not enter required information.
If validation errors occur, the Validation Issues page will display and show a count of the warnings and/or errors in the progress bar at the top of the screen.

Validation issues can consist of Warnings, Errors and Info:

   You can submit a list of on-boarded employees with warning validations.

You must resolve any errors as a list of on-boarded employees with validation errors cannot be submitted.

For information only.

1. Click the arrow to the right of a validation issue to see the details.

2. If an issue involves missing information such as a bank account number or address, and you have that information, type the information into the field.
After providing the correct information in a field, the error indicator will update to a green tick.

In the above example, the Fund Status is CLOSED. This issue cannot be corrected on screen. You will need to contact the employee and ask them to select another super fund.

3. If there is a large number of validation errors, you can click the Download button (on the Validation Issues screen) to download a CSV file to your Downloads folder. You can then examine the file in Excel.

4. After all of the validation errors are addressed, click Next.
The Portal progresses to the Review screen where you can review the data and if necessary, make additional updates.