Why isn't my employee receiving the 'Welcome email'?

When you have successfully uploaded the employee details, a Welcome email is sent to the email address provided.

Employee’s Welcome email has not arrived
If an employee reports that they have not received their ‘Welcome’ email, do the following: \

1. Ask the employee to check whether the email has gone into their Spam folder. If this is the case, the employee can retrieve the email.

2. Ask the employee, which email address was used for their employment and whether they have another email address that the ‘Welcome’ email could have been sent to. If the email has gone to another address, they can retrieve the email.

3. If the employee cannot find the ‘Welcome’ email, you can provide them with the employerstarter link - note this will be the same as the URL contained in the email.

Employee’s email is not being accepted

If an employee is unable to register or login to the Employee Portal because their email address is incorrect, ask the employee which email they are using. They may be using an email address that is different from the one used for their employment.

Note: the employee’s email address provided is embedded in the Start your on-boarding link, but if the employee has directly accessed the URL, they may have entered a different email address.